Library

Our article library is mostly items were just too long to run in the print version of Plus. Many contain direct links to related resources. They are categorized for your convenience.

Articles

Administration:

• Data Mining -- the straight scoop (PDF Format)
• Department of Labor ruling on service charges and voluntary gratuities in clubs (PDF Format)
• 2005 Federal Food Codes Chapter 3 (PDF Format)
• Pros, Cons, and Progress on Association Health Plans
• FACTA Records Disposal Rules

Golf

• Golf Course Maintenance Standards
• Improving Communication with the Golf Course Maintenance Department

Human Resources:

• NCA Guidelines on DHS and SSA "No Match"
• Common Sense Interviewing (PDF Format)

• DHS Employee "No Match" Proposed Legislation (PDF)

• NCA Comments on Proposed Regulation (link)

• Employees & Same Sex Marriage (PDF Format)

• Employee Screening, Article by Hank Plotkin
  (MSWord Format)

Additional Resources:
Hiring Guidelines from the Equal Employment Opportunities Commission (EEOC) www.uniformguidelines.com
Plotkin Group www.plotkingroup.com

• More Hiring Tips (PDF Format)

• Winning in Overtime? (MSWord Format)

  Additional Resources:
  Proposed changes to overtime rules
  Wage and Hour Fact Sheet #20
  Computing Compensation for the Representative Period
  Defining “Commission”
  Open to the General Public
  Mitchell Stump, CPA
  Stephen Barth
  Krupin O’Brien LLC

Marketing:

• Communications Survey September 2007

  Communicating with current members is a top priority. The tight market for new members means clubs are also rethinking the way they approach print and electronic outreach. Check out the results of this survey on marketing and communications in the club industry.

   

• DYG Trends Report

Learn how current social, cultural, and consumer trends impact the way members and staff feel about the club and what you can do about it. This timely session, presented by DYG, Inc.,  was a 2004 conference favorite. The download is available only to CMAA members and will require you to the log in on the ClubNet site. Use your "Page Down" key to move through the slides.

Membership Issues:

• But Who's Counting-article by Gregory Webb, CCM

• Refundable Equity-McMahon Group, Inc.

Operations:

• Consumer Trends in Spa Operations

• Fitness by the Numbers

Physical Plant:

• National List of Energy Programs, Edison Electric Institute (PDF Format)
  **Please note you will need Adobe Acrobat Reader to view this .pdf file - you may download your free reader by clicking on the logo below.

Additional Resources:
Edison Electric Institute www.eei.org
National Association of State Energy Officials www.naseo.org

Templates

Accounting/Finance
Annual Technology Budget Calculator (Excel Form)

Market Basket Food Cost Tracker (PDF)

Monthly Financial and Operational Hotsheet (PDF Format)

Administration

2008 Baldrige Criterion for Performance Excellence

    Performance Excellence "Getting Started" Guide

Dress Code Sample Language   (PDF)

Dress Code Policy Examples  (PDF)

Email/Fax member permission (PDF Format)

Flu Epidemic Action Plan (Word doc)

Information Handling Policy Letter (MSWord Format)

OSHA 300A form (website)

Request for Insurance Verification (MSWord Format)

Golf Course
Golf Course RFP (Word Format)

Governance
Board Job Description (MSWord Format)

Finance FAQs for Club Directors (Word doc - edit as needed)

Sample Conflict-of-Interest Policy for Social Clubs (PDF)

 
Human Resources

Immigration Audit & I-9 Compliance

Incentive Bonus Program-Annual (Word Format)

Incentive Bonus Program-Quarterly (Word Format)

Employee Benefits Memo (Word Format)

Employee Handbook

Employment Application

Employee Satisfaction Survey

           HR Sample Position Descriptions:

         Chief Financial Officer (Word Format)

         Director of Golf (Word Format)

         Dishwasher (Word Format-- two versions)

         Food & Beverage Director (Word Format)

         General Manager (Sample A) (PDF)

         General Manager (Sample B)

         Golf Course Superintendent

         Head Professional (Word Format)

              Marketing Manager (Word Format)

 
Member Relations
Cornell University Photo Elicitation Study (PDF)

Sample club report card (MSWord Format)

Exit Survey I (MSWord Format)

Exit Survey II (MSWord Format)
 

Technology Management
Standard Technology RFI (MSWord Format)